Keeping a current customer is easier and less expensive then finding a new one. Reward your current customers with a personalized and real-time travel guide that offers them date-specific events, weather & currency exchange ... plus history, arts and much more. Send it via your confirmation or pre-arrival email so they will have all the destination information they need before they travel!
INCREASE CUSTOMER LOYALTY
Customer loyalty has definitely increased since Despegar Online implemented the travel guides for customers whom had already made a reservation. We have seen such great results and we are now implementing this brand loyalty solution for all of our destinations.
Silvana Fucci - Customer Loyalty Director
Adding your exclusive travel guide to your checkout process is a great way to earn extra revenue and keep your customers mind on your brand throught the entire travel cycle. Your customers will think of you while they prepare their trip and during their travels! They can print out the PDF version or view it online from their PC, smartphone or tablet.
The travel guides make me extra money and I do not have to pay a cent unless a customer orders one… so it´s a win-win! We sell our guides for 2 GBP and approximately 18% of our total reservations end up adding a guide to their shopping cart, so we make a nice profit.
Steve Dennis - Manager
INCREASE YOUR BRAND AWARENESS
Users will be able to download your exclusive travel guides instantly via Facebook, Twitter or on your very own webpage. Get more "likes" on Facebook or more followers on Twitter using our newest solution! Meanwhile, gather important information on your new audience that you can use for follow-up, like emails and destinations they are interested in. The possibilities are endless and you´ll have a new customer knocking on your door asap!
This newest solution, launched in June 2012, gives brands the opportunity to grow their audience through social media. By offering users a personalized travel guide in return for a "like" or a "tweet" you will keep your brand on the mind of travellers and net-surfers alike.
Ana Laborde - Sales and Marketing Director